In the ever-evolving financial landscape of Zimbabwe, the need for accessible, reliable, and customer-centric financial services has never been greater.
First Mutual Microfinance has a clear mission to improve the livelihoods of underserved Zimbabweans by providing access to credit and savings products, empowering underserved communities, women, and youth to engage in income-generating activities, fostering long-term economic independence.
Marking its fifth anniversary this year, First Mutual Microfinance has achieved remarkable growth and success by providing innovative, sustainable financial solutions that cater to the unique needs of its clients. The journey has been one of transformation, resilience, and adaptation, reflecting the core values that First Mutual embodies – integrity, accountability, professionalism, care, and innovation. From loans that help grow businesses to
personal financial support in times of need, First Mutual Microfinance has always focused on supporting micro, small, and medium enterprises (MSMEs), as well as individuals, offering them a wide range of financial products that are designed to promote economic empowerment.
First Mutual Microfinance has aligned itself with best practices in service delivery and quality management, fostering strong, lasting relationships with its clients. “Our focus on consistent service delivery, risk management, and customer satisfaction is crucial in today’s competitive microfinance sector”, said Mr. Max Ncube (First Mutual Microfinance General Manager) at a celebration luncheon in honour of its key stakeholders. “Since our incorporation in 2018, First Mutual Microfinance has remained steadfast on its mission to provide diverse financial solutions to our communities and we have grown from those humble beginnings into a robust financial institution.
Today, we proudly rank third among Microfinance Institutions (MFIs) in Zimbabwe, with a loan book of USD$8 million and over 18,000 clients served through our network of eight branches spread across Harare including Mbare,Bulawayo, Mutare, Gweru, Masvingo, Chiredzi and Bindura”, he added.
