| Job Title: | General Manager |
| Reports to: | Board of Directors/CEO |
| Location: | Harare |
| Job Type: | Full-time |
| Email: | info@zamfi.org |
| Deadline: | 21 March 2025 |
This post is for an upcoming microfinance institution dedicated to providing financial services to underserved communities. Our mission is to empower individuals and small businesses by providing access to affordable financial services.
Job Summary
We are seeking an experienced and dynamic General Manager to lead our team. The successful candidate will be responsible for overseeing the overall strategic operations, and growth of the business. The General Manager will ensure that the organization achieves its mission, vision, sales and profit objectives while maintaining the highest standards of governance, risk management, and compliance.
Key Responsibilities
- Strategic Leadership: Develop and implement the organization’s strategic plan, aligning with the Board’s vision and objectives.
- Operational Management: Oversee the day-to-day operations of the organization, ensuring efficient and effective delivery of financial services.
- Risk Management: Identify, assess, and mitigate risks that could impact the organization’s operations, reputation, or financial stability.
- Financial Management: Oversee financial planning, budgeting, and reporting, ensuring the organization’s financial sustainability and compliance with regulatory requirements.
- Team Management: Lead, motivate, and develop a high-performing team, fostering a culture of excellence, innovation, and customer-centredness
- Customer Development: Develop and implement strategies to acquire and retain customers, ensuring high levels of customer satisfaction and loyalty.
- Sales and Revenue Generation: Develop and implement sales, strategies to drive revenue growth, expanding the organization’s product and service offerings to meet customer needs.
- Stakeholder Engagement: Build and maintain relationships with key stakeholders, including regulators, investors, partners, and customers.
- Compliance and Governance: Ensure the organization’s compliance with regulatory requirements, industry standards, and best practices, maintaining the highest standards of governance and ethics.
- Monitoring and Evaluation: Establish and maintain systems for monitoring and evaluating the organization’s performance, impact, and effectiveness.
- Reporting: Prepare and submit regular reports to the Board, regulators, and other stakeholders, providing insights into the organization’s performance and progress.
- Debt Management: Oversee the collections and debt management processes, ensuring timely and effective recovery of loans.
Requirements
- A first degree on banking and finance, or any business related field
- Master’s Degree: In Business Administration, Finance, or a related field will be an added advantage.
- Minimum 5 Years’ Experience, In a senior management role within a microfinance institution, bank, or financial services organization.
- Strong Leadership and Management Skills Proven ability to lead and manage high-performing teams, with a strong focus on customer-centricity and innovation.
- Excellent Communication and Interpersonal Skills*: Ability to build and maintain relationships with key stakeholders, including regulators, investors, partners, and stakeholders
What We Offer
- Competitive Salary: A competitive salary and benefits package, commensurate with experience and performance
- Opportunity for Growth
Job Opportunity | General Manager
