News

Job Title: General Manager Reports to: Board of Directors/CEO Location: Harare Job Type: Full-time Email: info@zamfi.org Deadline: 21 March 2025 This post is for an upcoming microfinance institution dedicated to providing financial services to underserved communities. Our mission is to empower individuals and small businesses by providing access to affordable financial services. Job Summary We are seeking an experienced and dynamic General Manager to lead our team. The successful candidate will be responsible for overseeing the overall strategic operations, and growth of the business. The General Manager will ensure that the organization achieves its mission, vision, sales and profit objectives while maintaining the highest standards of governance, risk management, and compliance. Key Responsibilities Strategic Leadership: Develop and implement the organization’s strategic plan, aligning with the Board’s vision and objectives. Operational Management: Oversee the day-to-day operations of the organization, ensuring efficient and effective delivery of financial services. Risk Management: Identify, assess, and mitigate risks that could impact the organization’s operations, reputation, or financial stability. Financial Management: Oversee financial planning, budgeting, and reporting, ensuring the organization’s financial sustainability and compliance with regulatory requirements. Team Management: Lead, motivate, and develop a high-performing team, fostering a culture of excellence, innovation, and customer-centredness Customer Development: Develop and implement strategies to acquire and retain customers, ensuring high levels of customer satisfaction and loyalty. Sales and Revenue Generation: Develop and implement sales, strategies to drive revenue growth, expanding the organization’s product and service offerings to meet customer needs. Stakeholder Engagement: Build and maintain relationships with key stakeholders, including regulators, investors, partners, and customers. Compliance and Governance: Ensure the organization’s compliance with regulatory requirements, industry standards, and best practices, maintaining the highest standards of governance and ethics. Monitoring and Evaluation: Establish and maintain systems for monitoring and evaluating the organization’s performance, impact, and effectiveness. Reporting: Prepare and submit regular reports to the Board, regulators, and other stakeholders, providing insights into the organization’s performance and progress. Debt Management: Oversee the collections and debt management processes, ensuring timely and effective recovery of loans. Requirements A first degree on banking and finance, or any business related field Master’s Degree: In Business Administration, Finance, or a related field will be an added advantage. Minimum 5 Years’ Experience, In a senior management role within a microfinance institution, bank, or financial services organization. Strong Leadership and Management Skills Proven ability to lead and manage high-performing teams, with a strong focus on customer-centricity and innovation. Excellent Communication and Interpersonal Skills*: Ability to build and maintain relationships with key stakeholders, including regulators, investors, partners, and stakeholders What We Offer Competitive Salary: A competitive salary and benefits package, commensurate with experience and performance Opportunity for Growth

By Talent Kasu Over 200,000 micro – small to medium enterprises (MSMEs) have been impacted on by digital financial services giant MoneyMart Finance’s digital financial inclusion agenda since the organization’s inception and the vision is even getting clearer. In 2014, when founder and group CEO Dr Ethel Mupambwa conceived and brought to life the idea of a digital microfinance company that would speak to the needs of most of emerging and growing businesses, her idea was to see more and more people being lifted out of poverty through innovative product offering. Deeply entrenched inside the popular tagline “Creating Wealth, Changing Lives”, Dr Mupambwa envisioned a bright future for every like-minded individual whose desire and aspiration are to improve their life through wealth creation. In an interview, Dr Ethel Mupambwa said usefulness and affordability of financial products has been a key driver in achieving the decade-long milestone and interesting times lie ahead. “We now have over 200,000 businesses spread amongst our over 40 branches across Zimbabwe that have access to useful and affordable financial products and services that meet their needs. These include transactions, savings, credit, and insurance – delivered in a responsible and sustainable way. “We have since revised our charges and rates to accommodate every nature of financially excluded legal businesses. I can safely say we are sitting at about 76% of our target thus far in achievement of digitally providing inclusive financial solutions.” She adds that the organization was on a deliberate drive to reach every corner of the country and beyond to ensure that no one is left behind. “The digital inclusion definition tells us that it is a concept that refers to equal access and use of digital technologies for all people, regardless of their age, gender, socio-economic background, or abilities. It is also about ensuring that everyone has the same opportunities to fully participate in the digital society and take advantage of its many benefits, discoveries, and opportunities. “In light of this definition that we have fully understood as an institution, we are reaching out to every corner of the country and even beyond our borders to make this seemingly abstract idea a reality for all people, even in marginalized communities. Anyone with a mobile phone should be able to access our services.” This year marks the 10th Anniversary for MoneyMart Finance and its clients. The organisation continues to offer some of the most diversified financial services to its clients at affordable rates and flexible terms. Main products include business loans, salary-based loans for civil servants and private sector, asset loans, school fees loans as well as micro-housing loans. Over and above its traditional product offering, the innovative financial services company has since diversified and given birth to the MoneyMart Solar Company (Mosolarco), a fast-rising clean renewable energy service provider with a deliberate vision to bring clean energy to every home in Zimbabwe and beyond. “We are geared to make our contribution in taking action in mitigating the effects of climate change in line with SDG 13 and SDG 7 through providing clean and affordable energy to our customers. Our Solar Home System products range from lighting systems all the way to 10kva systems that can actually supply power to the entire household, all payable through flexible terms,” added Dr Mupambwa. MoneyMart’s digital inclusion drive seeks to achieve the following: Economic growth – MMF digital inclusion is helping improve the efficiency and competitiveness of existing businesses, leading to increased productivity and sustainable economic growth. It is also encouraging innovation by allowing more people to access information and resources, which are driving new ideas and solutions in various communities. Access to education – MMF digital inclusion is allowing its clientele and their dependents access to education regardless of their geographical locations or abilities. This means that, with the technology we are making accessible everywhere, it is possible to overcome barriers such as distance, lack of resources, or some disabilities. The future of ‘going global’ is digital – This is especially true for small businesses: the road to overseas markets will run through digital channels and platforms. The firms who can connect, compete and change will thrive. MMF is opening the global door to Zimbabwe’s SME sector through its digital inclusion drive. MoneyMart Finance rolled out numerous digital-inclusion initiatives including its Unstructured Supplementary Service Data (USSD) code *791# which can be used by clients to interface with the organization for ease of doing business. The organization, has over the years, scooped hundreds of accolades in recognition of its impact in positively impacting Zimbabwe’s marginalized communities and propelling tens of thousands of businesses into growth. MoneyMart continues to be a leading player and financial partner of choice for businesses and individuals seeking to better their fortunes.

The ZAMFI board chairman Mr Saul Chin’anga accompanied by some of his board members paid a courtesy call on the RBZ Governor this morning. The Governor’s immediate comments, among others were: The microfinance sector is a very important sector in that some of the people in the remotest areas benefit through MFIs but certainly MFIs can and should do better He implored DTMFIs to take deposits in rural areas as lack of their presence is stifling ZIG roll out He indicated that MFIs should reduce competing for urban clients and /or civil servants but can think of new innovative products e.g. NSSA pensioners The Governor also noted that whilst he is not a fan of interest rate caps there was need for responsible lending because invariably the poorest end up paying the most due to exorbitant cost of loans But overall, the Governor commended ZAMFI and the sector for a job well done in financial inclusion and encouraged ZAMFI to do more so that Zimbabwe attends the envisioned upper middle-class status He also took note of the sterling work which the Zimbabwe Microfinance Fund (ZMF) was doing in providing loans for the microfinance sector Photographer and not in the picture: Mr Brian Zimunhu, ZMF MD

By Mr. Godfrey Chitambo (ZAMFI Executive Director) Handover ceremony in pictures A helping hand is always welcome in any circumstance whether in good or trying times. This is exactly what happened when Wisrod Financial Services recently made a call to the ZAMFI Secretariat and donated a brand new Intel CORE i5 HP laptop. I am told it’s fairly modern and advanced but because it is still to be put into service we don’t know. We will confirm. The ZAMFI Finance and Human Resources Committee Chair Mr Saul Ching’anga was on hand to receive the laptop on behalf of the ZAMFI board. Mr Michael Jera (Wisrod CEO) accompanied by Mr Peter Kiropasi represented Wisrod. The ZAMFI board would like to thank Wisrod for this magnanimous gesture. We will retire the Executive’s Director’s laptop as its expiry date had long gone by. The gadget had also run out of new ideas as its most common words were; “Re starting your computer.” (even without being asked)…“Please do not turn off your computer.” Furthermore there was no courtesy whether this was between members meeting or an RBZ virtual meeting. It would ignore any other nudges from me to say, “Please wait till the RBZ Deputy Governor finishes her presentation!” It just went on… From the Secretariat: Thank you very much Wisrod Good bye my former laptop. You ran a good race. We had been buddies for some time….Microfinance Act, Microfinance Amendment Act, Microfinance Advisory Council, board minutes, AGM minutes and attendant corrections, writing winning letters, losing letters… Maybe we could just ignore the new intruder and we move on as before but we must give way to the “new normal”.